Services (custom tailored to fit the needs of clients)

Brand Image Analysis

Giving feedback on the overall image a brand projects; its meaning, value and message

Customer Service Training

Creating interpersonal excellence in public contact positions where the individual and the organization are expected to meet or exceed customer expectations

Goal Setting

Defining and applying concrete goals as a means to lead an organization to reach where it wants to go/destination

Group Facilitation

Motivating people to learn and interact more effectively at meetings and to apply group guidelines that foster open communication, participation and accomplishment

Leadership Development

Training in select areas which change managers to leaders. Includes visioning, change management and creative problem solving

Management Development

Training in various management skill areas with particular focus on performance management, communications and problem solving

Organization Restructuring

Changing departmental and/or individual reporting structures, identifying roles and responsibilities, redesigning job functions to assure that the way work gets done in the organization produces excellence in production and service

Personal or Corporate Branding

The process involves creating a unique name and image for a product with a consistent theme. Branding aims to establish a significant and differentiated presence in the market that attracts and retains loyal customers

Professional Image Management

The process of setting qualities and characteristics that represent perceptions of your competence and character as judged by your key constituents

Strategic Planning

A dynamic process which defines the organization’s vision and mission, set goals and develops action steps to set focus and maximize present and future resources toward fulfilling its vision